Terms & Conditions

1. About these terms

These Terms & Conditions (“Terms”) govern your access to and use of this website (the “Site”), your purchase of products from our online shop, and any quote, installation, maintenance or related service we provide (together, our “Services”). By accessing the Site, creating an account, placing an order or accepting a quote, you agree to these Terms. If you do not agree, please do not use the Site or our Services.

We may update these Terms from time to time. The version that applies to your purchase or engagement is the version published when you placed your order or accepted your quote. The current version is always available on this page, with the “last updated” date shown above.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law (ACL) or any other law that cannot lawfully be excluded. Where a provision of these Terms would otherwise do so, it does not apply to you to that extent.

2. Who we are

The Site and Services are provided by Bioni Security & Electrical Pty Ltd (ABN 86 628 597 946) (“we”, “us”, “our”), of 21B / 65-75 Captain Cook Drive, Caringbah NSW 2229. We hold NSW Security Master Licence 000108088 and NSW Electrical Contractor Licence 35018C. You can contact us at info@bionisecurity.com.au.

3. Using the Site and your account

• You must be at least 18 years old and able to form a legally binding contract to buy from us or engage our Services.
• Some pricing and ordering features require a registered account. You are responsible for keeping your login details confidential and for all activity under your account. Tell us promptly at info@bionisecurity.com.au if you suspect unauthorised use.
• You agree not to misuse the Site — including by attempting to gain unauthorised access, interfering with its operation or security, scraping or harvesting data, introducing malicious code, infringing others’ rights, or using it for any unlawful purpose.
• We may suspend, restrict or close an account, or withdraw access to the Site, where we reasonably believe these Terms have been breached or to protect the Site, our customers or our business.

4. Your content

If you submit content to us (for example a review, enquiry, photo or site plan), you confirm you are entitled to provide it and you grant us a non-exclusive, royalty-free licence to use it for the purpose of providing and promoting our Services. You must not submit content that is unlawful, misleading, defamatory or infringes another person’s rights. We may decline, edit or remove content at our discretion. Reviews must reflect a genuine customer experience.

5. Intellectual property

All content on the Site — including text, graphics, logos, layout, images and code — is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, personal, non-transferable licence to access and use the Site for its intended purpose. You may not copy, reproduce, republish or commercially exploit any part of the Site without our prior written consent. “Bioni” and our logos are our trade marks; third-party brand names and trade marks remain the property of their respective owners.

6. Information on the Site

We take care to keep product information, specifications, images and pricing accurate, but some content is supplied by manufacturers and may contain errors or change without notice. Information on the Site is general in nature and is not professional, security or electrical advice for your specific site. To the extent permitted by law, we do not warrant that the Site will be uninterrupted, error-free or secure, or that content is complete or current. You rely on Site content at your own risk; for advice tailored to your premises, request a quote or contact us.

7. Prices, GST and pricing errors

• Prices are in Australian dollars. Prices for goods are shown inclusive of GST where applicable; a tax invoice is provided for your records.
• Prices, promotions and product availability may change at any time before you place an order.
• Occasionally a product may be mispriced or its availability misstated. Where an error is obvious and could reasonably have been recognised as a mistake, we are not obliged to supply at the wrong price. If we discover an error after you order, we will contact you to confirm the correct price (you may proceed or cancel) or we will cancel the order and refund you in full.

8. Orders and how a contract is formed

Your order is an offer to buy. A binding contract of sale is formed only when we accept your order — which occurs when we send you an order or payment confirmation, or dispatch the goods, whichever is first. We may decline or cancel an order (for example where goods are unavailable, where there is a pricing or description error, where we suspect fraud or misuse, or where we cannot verify your details); if we do, we will refund any payment for the cancelled items in full.

9. Payment

Card payments are processed by Stripe through its secure hosted checkout. We do not receive or store your full card details — see our Privacy Policy. You confirm you are authorised to use the payment method. We may also offer invoiced or quote-based payment for certain orders and for installation work, on the payment terms stated on the relevant quote or invoice.

10. Delivery, title and risk

Delivery, freight and Click & Collect are described on our Shipping & Returns page. Title to goods passes to you on full payment; risk passes on delivery to you or your nominated address, or on collection. Delivery timeframes are estimates and are not guaranteed.

11. Cancellations, returns and refunds

Your rights to repair, replacement or refund, our returns (RMA) process and any change-of-mind policy are set out on the Shipping & Returns page, which forms part of these Terms.

12. Quotes, installation and on-site services

• Quotes are based on the information you provide and, where relevant, are subject to site inspection. A quote is an estimate and is not a binding offer until we confirm the scope and price in writing. Quotes are valid for 30 days unless stated otherwise.
• Variations — work outside the agreed scope (including latent or concealed site conditions not reasonably foreseeable at quoting) may require a variation to the price and timeframe, which we will agree with you before proceeding where practicable.
• Deposits and progress payments may be required for supply-and-install work, as stated on your quote or invoice. Title to supplied equipment remains with us until paid in full.
• Site access and your obligations — you agree to provide safe and timely access to the site, accurate information about existing services and concealed hazards (for example wiring, asbestos or structural matters), and necessary approvals or owner/strata consents. Delays or inaccuracies that are not our fault may affect the timeframe and price.
• Work, health and safety — we comply with applicable WHS laws. You agree to maintain a safe work environment and to disclose known site hazards.
• Electrical compliance — licensed electrical work is carried out under NSW Electrical Contractor Licence 35018C and certified as required (for example by a Certificate of Compliance for Electrical Work).
• Scheduling and delays — installation dates are estimates and may be affected by access, supply, weather or matters beyond our reasonable control.

13. Your responsibilities for surveillance and security equipment

Where you purchase or have us install CCTV, access control, intercom or other surveillance or recording equipment, you are responsible for using it lawfully — including complying with the Surveillance Devices Act 2007 (NSW), the Workplace Surveillance Act 2005 (NSW), privacy laws and any signage, notification or consent obligations that apply to your premises and circumstances. We can advise on compliant configuration, but lawful operation of the system after handover is your responsibility.

14. Consumer guarantees (Australian Consumer Law)

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service you are entitled to cancel your service contract and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. For goods, you are entitled to a repair, replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage; and to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

15. Warranties we give

In addition to your non-excludable consumer guarantees:

• Manufacturer warranties — products are covered by the manufacturer’s warranty (where one applies); we will pass on the benefit of that warranty and assist you to claim under it.
• Workmanship — we warrant our installation workmanship for 12 months from completion (or a longer period if stated on your quote or invoice). This warranty does not cover faults caused by misuse, unauthorised alteration, third-party works, power events, accident, or normal wear.

Any voluntary warranty we give is in addition to, and does not limit, your rights under the Australian Consumer Law.

16. Limitation of liability

Nothing in this clause limits your rights under the Australian Consumer Law or our liability for matters that cannot lawfully be limited. Subject to that:

• where goods or services we supply are not of a kind ordinarily acquired for personal, domestic or household use, our liability for a failure to comply with a consumer guarantee is limited (at our option) to replacing or repairing the goods, resupplying the services, or paying the cost of doing so;
• to the maximum extent permitted by law, we are not liable for any indirect, special or consequential loss, or for loss of profit, revenue, data, goodwill or business interruption; and
• to the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Site, a product or an engagement is limited to the amount you paid for the relevant product or service.

Our liability is reduced to the extent your acts or omissions (or those of a third party) caused or contributed to the loss.

17. Indemnity

To the maximum extent permitted by law, you agree to indemnify us against loss, damage, cost or expense we reasonably incur arising from your breach of these Terms, your misuse of the Site or any product, or your unlawful use of surveillance or security equipment.

18. Third-party links and products

The Site may link to third-party websites and we supply third-party branded products. We do not control and are not responsible for third-party websites or content, and your dealings with them are at your own risk. Third-party products are covered by the relevant manufacturer’s terms and warranty in addition to your consumer guarantees.

19. Privacy

We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). By using the Site and Services you acknowledge that policy.

20. Events beyond our control

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control (including supply shortages, carrier delays, fire, flood, severe weather, outages, industrial action, pandemic or government action). We will take reasonable steps to minimise any delay.

21. Notices

We may give you notices by email to the address linked to your account or order, or by posting them on the Site. You may contact us at info@bionisecurity.com.au.

22. Complaints and disputes

We want to resolve any concern quickly. Please contact us first at info@bionisecurity.com.au and we will work with you in good faith. If we cannot resolve it, you may also contact NSW Fair Trading (fairtrading.nsw.gov.au) or the Australian Competition and Consumer Commission (accc.gov.au).

23. General

• These Terms are governed by the laws of New South Wales, and you and we submit to the non-exclusive jurisdiction of its courts.
• If any provision is found to be unenforceable, it is severed and the remaining provisions continue in force.
• A failure to enforce a provision is not a waiver of it.
• You may not assign your rights under these Terms without our consent; we may assign ours on reasonable notice.
• These Terms, together with our Privacy Policy and Shipping & Returns page and any quote or invoice, are the entire agreement between us about their subject matter.

24. Contact

Questions about these Terms: info@bionisecurity.com.au.